QA Procedures
• Component/Raw Materials IQC (Incoming Quality Control)
• 100% incoming inspection of motors and thermal controls
• In-line Inspection
• Finished Goods Inspection –AQL (Acceptable Quality Levels) standards
• Twin-Star China QA team has real time access to consumer feedback

Product Development
• Engineering-Specifications
• Testing –Reliability & Life Cycle (2006 in-house lab)

Packaging
• All tested to ISTA (International Safe Transit Association) Standards Certification
• CSA (Std. No. C22.2 No. 46) (UL # 2021) –USA & Canada –CE, CB, Glasnost R, and UkrSepro, NOM

Consumer Service
• Fully staffed in-house customer service department manned byClassicFlame personnel at our USA Corporate Headquarters